Hotel & Travel Policies
As of June 1st 2018, Sand Castle on the Beach Hotel will become an Adult Only resort and will not accept reservations with guests under the age of sixteen. Sand Castle has always attracted a mostly adult clientele and therefore the majority of our guests expect that type of experience. Also, our insurance coverage does not protect us from the liability of children in our swimming pools. Any reservations made prior to June 1 st that have accompanying children will be honored.
*Adult Only rule waived if entire hotel is rented for an event. Pool restriction still applies.
We’re grateful for all of our guests that have stayed with us in the past, and appreciate your understanding.
Hurricanes, Inclement Weather and Acts of God
SOMETIMES IT HAPPENS BUT, MOST TIME IT DOESN’T…
We always hope for the best and at the very least we do hope for a little rain that is usually needed this time of year, but in the event that one of those tropical storms turns into a bona-fide Hurricane Warning, please find our policy here:
Always be safe, but please always remember that the news loves a good sensationalist story. Please bear that in mind. If you ever have any doubts please contact us directly to chat about what’s really happening here on the ground because many o’ storm dissipates before it reaches beautiful St. Croix.
If St. Croix is under a bonafide hurricane warning, guests holding a confirmed reservation will be allowed to cancel without penalty. These guests will be offered a refund or will be able to rebook at a later date. The same rate will be honored, provided travel is in the same season. If guests choose to travel in a different season, the total cost of this year’s trip will be applied toward their new total.
Any rebooked reservations must be used within one year from the original travel dates, and the claim must be made within 90 days of the original vacation booking. Guests already in the hotel will not be penalized for any early departure and any unused room nights Sand Castle on the Beach will authorize refund.
Sand Castle on the Beach, with the safety and convenience of our guests in mind, will encourage guests to leave the island early if a hurricane is expected to hit. In the event guests are unable to leave the hotel, guests will receive accommodations at an “emergency rate.”