Hotel & Travel Policies

Sand Castle on the Beach is an adult only resort. No one under the age of 16 will be admitted. 

Arrival and Departure

  • Check-in time: 3pm
  • Check-out time: 11am

Early check-in and late check-out are subject to availability.

Guests arriving before 3pm may store their belongings in the front office and enjoy the resort if an early check-in cannot be granted.

Guests who check out after 11am without prior approval from the hotel will be subject to a $25 per hour fee.

Guarantee Policy

50% deposit (before tax) is required at the time of booking. Guests must be 21 years of age to book and provide a major credit card to secure a reservation. Debit cards will not be accepted as payment. 

Cancellation Policy

Reservations must be cancelled at least 30 days prior to arrival to avoid cancellation penalties.

If a reservation is cancelled inside of 30 days prior to arrival, guests will forfeit 25% of the deposit amount. Reservations canceled less than 7 days prior to check-in, or those determined to be No Call/No Show, will forfeit entire deposit. No refunds will be issued for unused room nights due to early departure.

Extra Person Fee

Extra person charge is $20 per person per night.

Tax

12.5% USVI Hotel Tax will be added to the reservation.

Children Under 16

Children are welcome to use our beach facilities and restrooms when resort day passes are purchased. However, our insurance regulations prevent children under the age of 16 from using the resort pools. Children on the pool deck and surrounding hotel property must be under adult supervision at all times. Under 16 rule is waived if the entire hotel is booked for a group. In that event however, the pool restriction still applies.

Smoking Policy

Sand Castle on the Beach is a smoke-free property in accordance with the USVI Smoke-Free Law passed in 2011 which prohibits smoking anywhere on restaurant or hotel grounds. Smoking is permitted on public beaches (section 1482, paragraph 4) “twenty feet from benches on beaches.” We kindly ask guests who smoke while on the beach to respect this ordinance, as well as the comfort and enjoyment of those around them and to properly dispose of cigarette butts which present a choking hazard to endangered sea turtles.

There will be a $250 cleaning fee if a guest is found to have smoked in their room.

Guests of Hotel Guests

Hotel guests who wish to bring visitors to the resort must have them register at the front desk upon arrival. If the visitors wish to use the resort facilities, they may purchase a day pass at half price.

Pet Policy

As much as we love our pets, no animals are permitted unless they are properly credentialed as a service animal.

The Americans with Disabilities Act permits hotel and restaurant guests to bring properly trained service animals onto the property. Comfort and companion animals are no longer considered service animals, described under Title 3 of the ADA as “performing specific tasks directly related to the owner’s disability” – seeing eye dogs, assisting the hearing impaired, etc. and the animal must be properly restrained by leash or harness unless such restraint impedes the services of the animal. Under the law, employees are permitted to ask if an animal is a service animal and what specific tasks it performs for the owner. We welcome comfort animals at the resort with proper documentation from a mental healthcare provider. In order to receive service at our hotel and restaurant with a comfort animal, we kindly ask that such documentation be provided to the front office. All service and comfort animals must wear an identifying vest or tags.

Parking

Self-parking is free. The hotel does not accept responsibility for damages to, or theft from, vehicles parked on the premises.

Housekeeping 

Daily housekeeping will be provided between 9am and 3pm. Guest rooms displaying a “Do Not Disturb” sign throughout the day until after 2pm will have their room serviced the following day.

Room Keys

Lost keys, or those not returned to the front office at  check-out, will be subject to a replacement fee of $25.

In-Room Safe

Each room is equipped with an in-room safe. Sand Castle on the Beach is not responsible for guests’ personal belongings whether placed in the room safe or not, and we recommend that guests use good judgement in keeping track of personal items in all public areas of the hotel. 

Lost and Found

The hotel is not responsible for lost, damaged, or stolen personal property. In the event a lost item is found after a guest’s departure, Sand Castle will make every reasonable attempt to contact the guest and return the item at the guest’s expense. Unclaimed items in the hotel’s lost and found which are not claimed within thirty (30) days will be donated to a local charity or discarded.

Conduct

Sand Castle’s dress code is smart casual throughout the resort, with the exception of swimwear at the seaside pool. Please cover up appropriately before entering the restaurant or other public areas of the hotel. The courtyard pool is clothing optional.

To ensure the tranquil experience of our resort, guests are expected to behave in a manner not disturbing to other guests or hotel staff. Persons in an intoxicated or disorderly state, who are in violation of the posted smoking policy, cause the destruction of, or threaten to destroy hotel property, cause a public disturbance, refuse to (or are unable) to pay for accommodations or services will be removed from the premises. 

Sand Castle on the Beach does not discriminate based on race, color, religion, sexual orientation, national origin, gender, or gender identity. Personal behavior is the only cause for removal from the hotel and will be done so while reserving the right to withhold any payments already made. Guests are obliged to comply with set rules, policy signage displayed on the grounds, and oral recommendations of hotel staff who, at all times, reserve the right to judge the acceptable level of noise and the behavior of guests. Complaints should be made at the front office in a timely manner so that corrective action may be taken. The hotel reserves the right to charge a guest’s credit card or invoice them for items taken from the premises or for damages found after a guest’s departure.


Guest Privacy

Your personal information and privacy are of utmost importance to Sand Castle on the Beach. Only information such as name, address, phone, and email are taken so that we may process your reservation and is kept on a secure server with controlled access. Likewise, credit card data is processed through an access-controlled server and highly secured. By giving us this information, your consent is implied for its use in processing your reservation. Do not provide it if you do not wish to consent. Personal and financial information is never shared outside the company without your permission. To improve our website and its functionality, Sand Castle does track domain information and user behavior, and includes the use of cookies (small data files on your computer) which do not collect personally identifiable user information. Our website may contain links to third party sites but provides no personal information and Sand Castle is not responsible for their policies and/or content.

Hurricanes, Natural Disasters, and other acts of force majeure

If St Croix is under a hurricane warning, guests holding a reservation will be allowed to cancel without penalty and be offered the opportunity to re-book at a later date within a year’s time. If guests re-book from low to high season, the difference must be applied to the new reservation. Please submit a re-booking request in writing within 90 days of the original check-in date. Guests already in the hotel who choose an early departure due to weather will not be penalized for unused room days. Sand Castle will authorize a refund for any such days. With the safety of our guests in mind, Sand Castle will encourage guests to leave the island if recommended to evacuate by governmental authorities. In the event they are unable to do so, guests will receive accommodations at a reduced “emergency rate” to be determined by the hotel.

The staff and management of Sand Castle on the Beach and the Beachside Café value all of our guests and want them to enjoy our resort to the fullest. We appreciate everyone’s understanding and acceptance of this ideal.

Sand Castle on the Beach

127 Smithfield

Frederiksted, USVI 00840

340-772-1205

www.sandcastleonthebeach.com

info@sandcastleonthebeach.com