Hotel & Travel Policies

All guests staying at or visiting Sand Castle on the Beach are encouraged to read our general policies:

Guests under 18

Sand Castle on the Beach Hotel is an adult only resort and will not accept reservations with children under the age of sixteen. Sand Castle has always attracted a mostly adult clientele and therefore the majority of our guests expect that type of experience. Also, our insurance coverage does not protect us from the liability of children in our swimming pools (no children policy excludes restaurant guests). This policy also applies to four-legged children, unless they are properly credentialed as a service animal.

*Adult Only rule waived if the entire hotel is rented for an event. Pool restriction still applies.

Hurricanes, Natural Disasters, and other Acts of God

Sometimes it happens, but most of the time not.

We hope for the best and, at the very least, a bit of rain is usually needed during the late summer months. If however, Mother Nature decides to deliver all at once…

Err on the side of caution, but remember, the news loves sensation. Please bear that in mind. If you have any doubts about our weather conditions, contact us directly. If St Croix is under a hurricane warning, guests holding a reservation will be allowed to cancel without penalty and offered the opportunity to re-book at a later date within a year’s time. The same seasonal room rate will be honored. If guests re-book from low to high season, the difference must be applied to the new reservation. Please submit a re-booking request in writing within 90 days of the original check-in date. Guests already in the hotel who choose an early departure due to weather will not be penalized for unused room days. Sand Castle will authorize a refund for any such days. With the safety of our guests in mind, Sand Castle will encourage guests to leave the island if recommended to evacuate by the authorities. In the event they are unable to do so, guests will receive accommodations at a reduced “emergency rate” to be determined by the hotel.

Check In/Out

Check-in time is 2pm unless prior arrangements are made with the hotel. Guests arriving early may store their belongings in the front office and enjoy the resort while their room is finished. Check-out is 11am. A late check-out may be afforded at the discretion of the management with prior approval. Unapproved late check-outs will be subject to a $25 fee. Daily housekeeping will be provided between 9am and 3pm. Guest rooms displaying a “Do Not Disturb” sign throughout the day until after 2pm will have their room serviced the following day.

Room keys provided to guests are not labeled with the room number (in the event the key is lost or stolen), but rather with the names of St Croix’s historic estates. Lost keys, or those not returned to the front office upon check-out, will be subject to a replacement fee.

Once you’re settled in, personal belongings may be secured with your in-room safe. Sand Castle on the Beach is not responsible for guests personal belongings whether placed in the room safe or not, and we recommend that guests use good judgement in keeping track of personal items in all public areas of the hotel. The hotel has its own free-of-charge parking areas, but does not accept responsibility for damages to, or theft from, vehicles parked on the premises.

Conduct

Sand Castle’s dress code is smart casual throughout the resort, with the exception of swimwear at the seaside pool, or nothing at all (should you so choose) at the clothing-optional courtyard pool. Please cover up appropriately before entering the restaurant or other public areas of the hotel.

To ensure the tranquil experience of our resort, guests are expected to behave in a manner not disturbing to other guests. Persons in an obviously intoxicated or disorderly state, who are in violation of the posted smoking policy, causes the destruction of, or threatens to destroy hotel property, causes a public disturbance or refuses to, or is unable to pay for, accommodations or services will be removed from the premises. Sand Castle on the Beach does not discriminate based on race, color, religion, sexual orientation, national origin, gender or gender identity. Personal behavior is the only cause for removal from the hotel and will be done so while reserving the right to withhold any payments already made. Guests are obliged to comply with set rules, policy signage displayed on the grounds and oral recommendations of hotel staff who, at all times, reserve the right to judge the acceptable level of noise and the behavior of guests. Complaints should be made at the front office in a timely manner so that corrective action may be taken. The hotel reserves the right to charge a guest’s credit card or invoice them for items taken from the premises or for damages found after a guest’s departure.

Lost and Found

The hotel is not responsible for lost, damaged or stolen personal property. In the event a lost item is found after a guest’s departure, Sand Castle will make every reasonable attempt to contact the guest and return the item at the guest’s expense. Unclaimed items in the hotel’s lost and found which are not claimed within thirty (30) days will be donated to a local charity ordiscarded.

Guest Privacy

Your personal information and privacy is of utmost importance to Sand Castle on the Beach. Only information such as name, address, phone and email is taken so that we may process your reservation and is kept on a secure server with controlled access. Likewise, credit card data is processed through an access controlled server and highly secured. By giving us this information, your consent is implied for its use in processing your reservation. Do not provide it if you do not wish to consent. Personal and financial information is never shared outside the company without your permission. To improve our website and its functionality, Sand Castle does track domain information and user behavior, and includes the use cookies (small data files on your computer) which do not collect personally identifiable user information. Our website may contain links to third party sites, but provides no personal information and Sand Castle is not responsible for their policies and/or content.

Please email questions regarding the collection and use of personal information to: [email protected]

Sand Castle on the Beach Hotel
127 Smithfield, Frederiksted, USVI  00840
www.sandcastleonthebeach.com
340-772-1205 or [email protected]